Refund Policy

At DigiAdo, we aim to provide high-quality digital marketing services and ensure that our clients are satisfied with the results. However, due to the nature of our work, we have specific terms regarding refunds. By engaging with our services, you agree to the following refund terms.

 

1. General Refund Terms

  • Since digital marketing services often require a significant amount of time, effort, and resources, we generally do not offer refunds for services rendered. However, we are committed to ensuring our clients are satisfied with our work, and we may consider a refund under certain circumstances.

2. Refund Eligibility

A refund may be requested under the following conditions:

  • Services Not Rendered: If we have not started work on your project or service, and you wish to cancel, you may be eligible for a full refund of any payments made, minus any non-refundable deposits or administrative fees that were agreed upon in advance.
  • Performance-Based Refunds: In cases where we guarantee specific performance outcomes (such as achieving a certain number of leads, conversions, or other marketing metrics), we may offer partial refunds if we do not meet the specified performance goals. Such guarantees must be documented in the service agreement or contract.
  • Prepaid Services: If you have prepaid for a monthly or recurring service, and you decide to cancel before the start of a new billing cycle, you may receive a refund for the unused portion of the service. Please note that cancellation must be made at least [X] days before the next billing date to qualify for a refund.

3. Non-Refundable Items

Certain services and fees may be non-refundable, including but not limited to:

  • Custom Work: Services such as custom designs, content creation, strategy development, or other services that require significant time and effort are non-refundable once work has commenced.
  • Third-Party Fees: Any costs paid to third-party providers (such as advertising spend, software subscriptions, etc.) are non-refundable and remain your responsibility.
  • Deposits: Non-refundable deposits made at the time of project initiation are generally not eligible for refunds. These deposits are used to cover initial setup, planning, and other preliminary work.
  • Services Already Delivered: If a service has already been delivered (e.g., a completed website, a social media campaign, or a marketing report), no refund will be issued for that portion of the work.

4. Refund Process

If you believe you are eligible for a refund, please follow these steps:

  • Request Refund: Contact us via email at [contact email] within [X] days of the service delivery to request a refund. Include a detailed explanation of why you are requesting a refund.
  • Review and Evaluation: Upon receipt of your request, we will review your case and assess whether you qualify for a refund based on the conditions outlined above.
  • Decision: We will notify you of our decision within [X] business days. If a refund is approved, we will process the refund to the original method of payment. Please allow up to [X] days for the funds to be credited to your account.

5. Dispute Resolution

  • If a dispute arises regarding a refund request, we encourage you to contact us directly to resolve the issue. If we are unable to reach an agreement, both parties agree to resolve the matter through the dispute resolution process outlined in our Terms and Conditions (Arbitration or Legal Proceedings).

6. Changes to Refund Policy

  • We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on this page with an updated “Effective Date.” You are encouraged to review this policy periodically to stay informed of any changes.